Terms and conditions

Health and safety

We want everyone to have a safe experience when coming to Flypark. We ask that all customers and visitors take extra care when moving around our site. Pay special attention to tow bars and wing mirrors on vehicles, be careful of the gardens and curbs, and when it is wet be aware that surfaces can become slippery. Please keep your speed to 10kph to ensure safety for other customers, visitors, and our staff.

1. Car park pre-booking

1.1 A car park pre-booking is deemed to have been placed when made electronically through the Flypark website.

1.2 Provided you satisfactorily complete the pre-booking procedure and parking capacity is available for the times, dates and car park specified, you will receive our email confirming your booking with Flypark.

2. Parking conditions

2.1 Vehicles are left in this car park at any time at the owner's sole risk in all respects.

2.2 You agree to the following rules:

• You must comply with all rules and directions displayed within the car park and any directions given to you by our staff.
• You must comply with all relevant laws.
• You must not obstruct other persons or vehicles using the car park.
• You must not park in any area marked "reserved" or "no parking".
• The vehicle you are parking must be roadworthy, able to be driven under its own power, and present no danger or risk to other vehicles, persons, or the car park.
• Your vehicle must have current insurance throughout the period parked with Flypark, insured for its full market value. We do not accept any responsibility if your vehicle is underinsured and you suffer a total loss.
• You acknowledge that we are authorised to relocate your vehicle on the yard or to another of our car park sites. When doing so, you agree our drivers are covered by your insurance. In the event a Flypark driver is at fault for damage, our liability is limited to your excess.

3. Pricing and charges

3.1 All prices quoted by Flypark are in NZD and include GST.

3.2 Parking charges are calculated on a calendar-day basis. A minimum charge applies to all bookings even if your stay is less than one calendar day. Rates are displayed at the time of booking and confirmed in your booking confirmation.

3.3 If your arrival and departure times change and your parking period is greater than the period booked, you will be charged the appropriate fee for the additional time based on the tariff applying on the date of your departure.

3.4 You must pay all parking charges and other costs upon demand. We reserve the right to retain possession of the vehicle until all due charges are paid. Parking fees will continue to accrue during any retention period. If the amount due is unpaid after 30 days, you agree that we can sell the vehicle and you agree to take steps required by us to permit us to do so.

3.5 If you pay using a credit card or other form of payment where Flypark is charged a fee, we reserve the right to pass on the cost of that fee.

3.6 No other charges (excepting 3.5) will be applied in respect of your booking other than services booked at the time of your booking or by subsequent agreement.

4. Payment

We accept the following payment methods:

• Eftpos, Visa, and Mastercard on site
• Online payment via the booking system
• Bank transfer to 01-0215-0102207-00 (use your vehicle registration as reference)

We do not accept American Express or cash. Cash is not accepted for security and health and safety reasons.

Payment is due on or before your departure date. Vehicles will not be released until all outstanding charges are cleared.

Payment card data security: Flypark uses Verifone as its payment gateway provider for on-site processing. Verifone complies with PCI DSS to ensure the secure transmission and handling of your payment card information.

5. Shuttle service

5.1 Flypark provides a free shuttle service between the car park and the main passenger terminals seven days a week. Free shuttle transfer includes one transfer to the terminal and one from the terminal only. Additional transfer requests, including property delivery, may incur an additional fee.

5.2 It is your responsibility to allow adequate time to transfer between the car park and the passenger terminal. We do not accept responsibility if you miss your flight or check-in because you have not allowed adequate time or if the shuttle service is delayed due to exceptional traffic or weather conditions.

Allow at least 1 hour 15 minutes before domestic departure and 2 hours before international departure when arriving at Flypark. The shuttle takes approximately 7-8 minutes to reach the airport.

6. Early return

If your vehicle is removed before the originally agreed return date, and your original booking was 5 days or longer:

• If you provide at least 24 hours written notice: no early return fee.
• If you provide less than 24 hours notice: an early return fee of $25.00 applies.

Any refund for unused days will be calculated based on actual days stored, less any early return fee.

7. Cancellations and refunds

You may update or cancel your booking via the booking manager. We request at least 24 hours notice for changes, as daily reports are printed at 1:00 AM each day.

Bookings that you elect to cancel, outside of Flypark's control, will not be automatically refunded. Cancellation requests are considered on a case-by-case basis. While a refund is not guaranteed, we aim to be fair and reasonable. When a refund is approved, the fee paid will be held in credit for a maximum of 6 months for a future booking.

Customers that return before the original booked return date will not receive a refund for the unused portion of parking.

This policy does not limit or exclude any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

8. Vehicle care and services

Flypark takes all reasonable care with your vehicle. However:

• Vehicle insurance remains the customer's responsibility.
• Flypark accepts no liability for damage or theft that occurs despite reasonable precautions.
• Your vehicle will not be driven off our yard without your consent, except when you have specifically requested we move it for a service, WOF, or other arrangement.

When you request a vehicle service (wash, valet, WOF, repairs, etc.):

• A service fee of $15.00 per item applies for coordination and administration.
• You will be charged the actual cost incurred by Flypark plus the service fee.
• We will contact you for approval before proceeding with work exceeding an agreed estimate.
• Services must be pre-booked.

Any complaints arising out of additional services must be reported to us at the time of collection. Where services have been provided by a third party, disputes will need to be resolved directly with the relevant third party.

9. Long-term storage

Extended storage arrangements (typically over 30 days) are available at a reduced daily rate. If you need a relative or other person to access your stored vehicle during your absence:

• An additional fee of $10.00 applies per interim vehicle access.
• At least 24 hours written notice is required.

10. Force majeure

Flypark shall not be liable for any cancellation, curtailment, or other event caused by war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, technical problems with transport, closure or congestion of airports, cancellation or changes of schedules by airlines, or similar events beyond its control.

11. Liability

11.1 You are liable for any damage to the car park caused by your vehicle. We reserve the right to enter the vehicle and move it. You agree that we have no liability for any loss or damage caused as a result of entering and moving the vehicle.

11.2 While we take all reasonable care, we cannot guarantee the security of your vehicle. We accept no liability for any claim for loss or damage to you, your vehicle, its accessories, or its contents.

11.3 We accept no liability for loss or damage where you have requested additional services provided by a third party that may require your vehicle to leave our custody.

11.4 We accept no liability for loss or damage to any article left in our custody. Our employees are not authorised to accept any possessions for safe custody except the keys to your vehicle.

11.5 We warrant that any services provided by us will be rendered with due care and skill. Our total liability shall not exceed that determined by reference to the Consumer Guarantees Act 1993.

11.6 You acknowledge we may deliver the vehicle to any person authorised by you. That person must know your car registration number and produce satisfactory evidence of entitlement.

11.7 You agree to indemnify us in respect of any claim made against us arising from your use of the car park.

12. Interpretation

• "damage" includes direct, indirect, consequential and special damage.
• "vehicle" includes its accessories and contents.
• "we", "us" and "Flypark" means Flypark Limited, and includes any of its employees, agents and independent contractors.
• "you" includes both the driver and the owner of a vehicle entering this car park.
• "your vehicle" means the vehicle which you are driving, regardless of whether it is owned by you.

Contact and disputes

For queries or complaints, contact Flypark at:

• Phone: 027 265 4607
• Email: info@flypark.co.nz
• Address: 310 Landing Drive, Mangere, Auckland 2150